This Privacy Policy describes how SIA “Life Laboratory” processes and protects customers’ personal data collected and used for accepting, processing, and delivering orders. We are committed to ensuring that your data is stored securely and used only for lawful purposes, in accordance with the General Data Protection Regulation (Regulation (EU) 2016/679) and other applicable laws.
1. Data Controller
The Data Controller is SIA “Life Laboratory”.
2. Personal Data Processed
We process the following personal data provided by the customer when placing an order:
* first name and last name;
* delivery address;
* contact phone number and e-mail address;
* payment information (e.g., payment confirmation, but not card details);
* order content and total amount.
3. Purposes of Data Processing
Personal data is processed for the purposes of:
* accepting and fulfilling orders;
* ensuring delivery of goods;
* communicating with the customer regarding order status;
* complying with accounting and tax requirements;
* improving service quality.
4. Data Retention Period
Personal data is stored only for as long as necessary to fulfill the order and comply with legal requirements (e.g., accounting documents – 5 years).
5. Transfer of Data to Third Parties
We do not transfer customers’ personal data to third parties, except where necessary to ensure delivery or payment processing, or where required by applicable laws or public authorities.
6. Customer Rights
The customer has the right to:
* access their personal data and obtain information about its processing;
* request correction or deletion of personal data;
* request restriction of data processing;
* object to data processing;
* withdraw consent where data is processed based on consent;
* lodge a complaint with the Data Protection Authority.
7. Data Security
SIA “Life Laboratory” ensures that all personal data is protected against accidental or unlawful access, disclosure, alteration, or destruction by implementing appropriate technical and organizational measures.
8. Contact Information
For questions regarding personal data processing, please contact us:
SIA “Life Laboratory”
mailto:info@lifelabs.shop